Frequently asked question

Do you have questions? We have the answers!

Why do I need a property manager?

Making decisions about your investment property isn’t easy. A property manager can help you make them with confidence. When you purchase an investment property, there’s a lot to consider and no shortage of options.

A qualified and experienced property manager can help you select tenants, ensure your rent is paid on time, arrange maintenance and navigate the complex landlord legislation. Property managers have the training and experience to identify opportunities to maximise your returns. They can help you make informed, rather than emotional decisions.

Do I need landlord’s insurance?

It’s not compulsory – but why take the risk? We recommend all our landlords take out insurance. It protects you in the event of a tenant not paying rent, damaging or vacating the property early. Some policies also include public liability cover and limited cover for contents (e.g. floor coverings, curtains). For most landlords it’s also tax deductible.

How much will my property rent for?

That’s a tough one, and it’s impossible to give you an answer without appraising your property, but it is something we can help you with. Even after viewing your investment, we’ll want to conduct our due diligence research. Current market conditions, your property’s features as well as proximity to local amenities play a role in assessing the rental value. Whether or not you are prepared to allow pets can also influence your returns.

Like to find out the rental value of your property? Call us on 1300 124 368 or complete our rental appraisal form and we’ll be in touch.

How long will it take to find a tenant for my property?

It’s natural to want to start receiving your rental income as soon as possible. Our marketing campaigns are designed to get applicants to respond quickly. We offer flexible inspection times so we can get your home rented sooner. We find the best tenants are attracted to homes that are neat & tidy, well maintained and sensibly priced. With our help, we’ll have your property rented in no time!

How long does it take to receive my rent once paid by the tenant?

All rent is paid two weeks in advance. Once your property is rented you’ll start receiving payments on a monthly basis.

What do I do if I want to sell my property?

If we currently manage your property and you are looking to sell or* even if we don’t manage your property and you are looking to sell, your choice of agent is important in ensuring you get the best sale price.

As your property managers, we can work with our sales agents to seamlessly coordinate buyer viewings. We can also work with your tenants to make sure your home is presented in the best possible light for sale.

Curious about your potential sale price or like to sell now? Call us on 1300 124 368.

Where is the tenant’s bond held during the tenancy?

The tenants bond is held with the Bond Administrator. Both the tenant and the asset manager sign the bond into the account and both also sign it out of the account.

What if there is a dispute over bond money?

Clear communication and management of expectations is the key to minimising disputes with tenants. Once the tenant has decided to vacate a letter is sent to them outlining clearly and concisely what their responsibilities are and what is required for them to receive a full bond refund.

Should there be a need for deductions from the bond then the agent negotiates with the tenant. When agreement is reached then the requisite bond form is signed and the bond monies are released.

If agreement cannot be reached then the matter may go to court for resolution. These negotiations are held in conjunction with the owner.

What if the tenant does not look after the property?

The tenant must look after the property as per their lease agreement. When an inspection is carried out and the tenant is seen not to be maintaining the property they will be sent a breach letter outlining the concerns the agent has. Notice to rectify the problem is given and a further inspection will be carried out to ensure the work has been attended to.

What is a Diplomatic Clause?

Almost all Corporate and Defence Force leases will include a Diplomatic Clause. The benefits of having a corporate tenant are numerous as you have the weight of a large corporation behind the lease. However, large corporations do require a special clause in the lease as there is sometimes a need to transfer personnel.